◆ Corrections & updates
Corrections & updates
Every review site gets something wrong eventually. A bonus term changes overnight, a payment method is withdrawn, or one of us simply misreads a casino's terms page. We think readers in Australia deserve to see how those mistakes are found, fixed and recorded, not to have them quietly disappear. This page explains what we treat as a correction, how you can report one, and what happens to a review page after it has been updated.
What counts as a correction
A correction is any change to a fact a reader might rely on. That includes a wagering requirement, a withdrawal limit, a licence detail, a game provider, a deposit method or a ranking position among the 9 brands we compare. A cosmetic edit fixes spelling, formatting, broken links or wording without changing meaning. Corrections are noted and dated on the page. Cosmetic edits are not.
- A review states a welcome bonus carries a lower wagering requirement than the casino's current terms actually show.
- A payment method such as a specific e-wallet or PayID option is listed as available when the operator has removed it for Australian players.
- A withdrawal limit or processing time is quoted from an outdated version of the casino's banking page.
- A pokie or game studio is attributed to the wrong provider, or listed in a lobby where it is no longer offered.
How to report an error
- The full address of the page on Kimbarproducts where you spotted the problem.
- The exact sentence, figure or table entry you believe is wrong.
- What you think the correct information is, with a link to the casino's own terms or another source that supports it.
- The date you checked the information, plus a screenshot if you have one, so we can compare versions.
editor@kimbarproducts.com · Contact us
What happens next
- Your report reaches the editorial inbox and is assigned to the editor responsible for that review.
- The editor checks the claim directly against the operator's current terms, cashier and site, not against third-party summaries.
- If the error is confirmed, the page is corrected and a dated note is added explaining what changed and why.
- We reply to let you know the outcome, including when we decide the original information was accurate and why.
How reviews get updated
When a correction is confirmed, the editor responsible updates the affected review and adjusts any comparison tables or rankings that relied on the wrong detail. A short dated note then explains what changed. Daniel Whitford or one of our editors, Sarah Kowalczyk, Liam O'Connell or Emma Nguyen, signs off before the change goes live. If the error affects more than one of the 9 brands we compare, every related page is checked in the same pass.
Frequently Asked Questions
How do I report an error on a review?+
Send an e-mail to editor@kimbarproducts.com with the page address, the exact wording you believe is wrong, what you think is correct, and a link or screenshot that supports it. Clear, specific reports are the fastest to verify. You do not need an account or any connection to a casino to report a mistake. Every reader report is read by an editor.
Will you tell me if my correction was accepted?+
Yes. Once an editor has checked your report against the casino's current terms and site, we reply with the outcome. If we change the page, we say what was updated. If we keep the original information, we explain why, usually because the operator's own terms support it. We would rather explain a decision than leave a reader guessing.
Can a casino ask you to change a review?+
Operators can point out factual errors the same way readers can, by e-mailing editor@kimbarproducts.com with evidence. We verify those claims independently before changing anything. What they cannot do is request a better score, remove fair criticism or buy a higher position. Commercial relationships handled through partners@kimbarproducts.com have no influence on corrections or on how the 9 brands are ranked.